Due to the COVID-19 Outbreak, shipping may be limited or stop at any moment.
The quantity of isopods with live arrival guarantee is specified on each isopod species on our online store.
You MUST email us within 30 mins of delivery to notify us of any issues. If you notify us past 30 minutes of delivery the live arrival guarantee is void.
The live arrival guarantee shipping only applies if your temperatures are between 15 degrees and 90 degrees. Any temperatures below 15 degrees or above 90 is ship at your own risk
You must provide us with proof of any deceased isopods or springtails. You may be required to send back any deceased isopods at your own cost.
At this time we only ship isopods & springtails to the lower 48 states.
All isopod & springtail orders are shipped with heat, cold pack, and insulated box as needed.
Shipping temps: 15 degrees-90 degrees.
If you would like to pay and have your shipment put on hold do to temperatures please email us prior to purchasing.
USPS is taking longer to deliver due to the holidays and COVID-19. If you would like to ship FedEx please choose that option. It is more expensive BUT they have not slowed down their shipping times. If you prefer a different shipping method, email prior to purchasing.